What OpenText logs need to be included when sending a support ticket?

What OpenText logs need to be included when sending a support ticket?

What OpenText logs need to be included when sending a support ticket?

Modified on: Wed, 18 Mar, 2026 at 3:50 PM

Before proceeding, please refer to: How can I initiate a support ticket from within LinkFixer Advanced?

Required OpenText Logs

When submitting a support ticket, the following OpenText logs are typically required:
  1. Connect logs
  1. Thread logs
  1. Web Services logs

How to Obtain the Logs

These logs must be collected directly from the OpenText Content Server. Please contact your OpenText administrator for assistance in retrieving them.