OpenText Best Practices

OpenText Best Practices

OpenText Best Practices

Modified on: Wed, 18 Mar, 2026 at 4:01 PM

This article outlines recommended best practices for migrating to or from OpenText (On-Premise) using LinkFixer Advanced.

Note: LinkFixer Advanced is tested to work with OpenText Content Server version 10.5 and above. Compatibility with earlier versions may vary.

1. LinkFixer Advanced Machine / Server

Ensure the system running LinkFixer Advanced meets all minimum requirements.

Refer to: LinkFixer Advanced System Requirements, which includes:
  1. Hardware requirements
  2. Software requirements
  3. Microsoft SQL database requirements
  4. System permissions
Permissions Requirement:
For OpenText integration, the user account must have:
  1. Read
  2. Write
  3. Modify access

2. OpenText Content Server Requirements

For optimal performance:
  1. Use a server with 4–8 CPUs and at least 8 GB RAM
  2. Configure a thread count greater than 2–3
  3. Ensure both the LinkFixer Advanced server and OpenText server have the same system time and time zone

3. Connecting OpenText to LinkFixer Advanced

Refer to: How do I connect LinkFixer Advanced to my OpenText Content Server?

Best Practice:
  1. Connect directly to the Content Server
  2. Avoid using load balancers, as they may interfere with processing

4. Enable MIME Type Setting

Refer to: What is the MIME setting for OpenText?
  1. Enable the MIME type setting in LinkFixer Advanced
  2. This ensures proper handling of files with missing or incorrect file types

5. Custom OpenText URLs

  1. Perform initial scans of your environment
  2. Contact LinkFixer Support to configure custom OpenText URLs
You can: Submit a support ticket via LinkFixer Advanced
Or email: Support@LinkTek.com

Refer to: How can I initiate a support ticket from within LinkFixer Advanced?

Troubleshooting

1. Process Failures
If a process aborts, refer to:
What to do if a LinkFixer Advanced process aborts in OpenText?

2. Submitting Logs for Support
When creating a support ticket, include:
  1. LinkFixer Advanced logs and reports
  2. OpenText logs
Refer to: What OpenText logs need to be included when sending a support ticket?