How do I submit a support ticket from within LinkFixer Advanced?

Modified on: Fri, 13 Mar, 2026 at 11:43 AM

LinkFixer Advanced includes a built-in Support Ticket feature that allows you to quickly submit a support request directly from the application. This feature automatically collects your recent logs, reports, and other diagnostic data, which helps our development team identify and resolve issues more efficiently.

We recommend using this feature instead of emailing logs or reports, as most email systems have a 20 MB attachment limit, while LinkFixer Advanced log files often exceed 100 MB.

Steps to Submit a Support Ticket

1. Open LinkFixer Advanced.

2. Click the Main Menu (☰) in the upper-left corner of the user interface.

3. Select Support Ticket.

4. Fill in the required information.

5. Attach any additional files or screenshots that may help explain the issue.

6. If the issue involves specific files, include at least one copy of the files before and after they were processed by LinkFixer Advanced.

7. Submit the support request.

Once submitted, your logs, reports, and attachments will be securely uploaded to our Amazon Web Services (AWS) storage. A support ticket will automatically be created in our system and linked to the uploaded files.

A member of our support team may contact you if additional information is required.

While you may also contact support by emailing Support@LinkTek.com or calling +1-727-442-1822, the built-in Support Ticket feature is the fastest and most effective way to receive assistance.